PRIVACY POLICY


 Last updated on 15 October 2021.


These terms and conditions (together with the information and policies contained in the "Customer Service" pages on the website and any other documents referred in these terms and conditions) (Terms and Conditions) set out the legal terms that apply to your use of the website  http://www.heliosseet.com (Website or Site), the purchase of your products from HELIOS SEET Studio (company number 002963430-P under SSM Malaysia)   whose registered as more particularly detailed below in the section headed Operation of Website and Services and Product.
 
Your purchase of any of the products offered on the Site (Products) is subject to these terms and conditions and by placing an order for any Product you agree to be bound by them. You should print a copy of these terms and conditions for future reference. Use of your personal information submitted to or via the Site is governed by our Privacy and Cookies Policy.
 
We reserve the right to change these terms and conditions from time to time by changing them on the Site, although no such change will affect any order you have already placed with us.

By using the Site, you acknowledge that you have read the terms of this privacy and cookies policy.

COLLECTION OF PERSONAL INFORMATION

We will treat all your personal information as confidential (although we may disclose this information in the circumstances set out below). We will keep it on secure servers (as further detailed below) and we will fully comply with all applicable Data Protection Law and consumer legislation.


You are under no obligation to provide any such information. However, if you should choose to withhold requested information (e.g. your address or payment details), we may not be able to provide you with certain services.

 

We may, from time to time, run referral programmes or similar initiatives, such as a "Tell a Friend" programme, that invite you to provide us with the name and e-mail address of someone who is known to you who may find our products or services to be of interest. We will only use those contact details for the purpose of the relevant initiative (and not for general marketing purposes). By providing us with their details, you confirm that you have their permission to do so and must not provide us with the details of anyone from whom you do not have such permission. We reserve the right to identify you as the person who has made the referral in the message that is sent to them.


When you create a HELIOS SEET account the personal information we collect may include your:

Name
Delivery Address
Email Address
Telephone Number
Mobile Number
Date of Birth
Gender


The personal information we collect from you will be used in some or all of the following ways:

To deliver the products you have purchased from HELIOSSEET.CO.
To update you on the delivery of the product and for customer support purposes.
To provide you with relevant product information.
To process your orders and to provide you with the services and information offered through our website and which you request.


COOKIES

 
What are Cookies ?


Most websites you visit will use cookies to improve your user experience by enabling that website to remember you, either for the duration of your visit (using a 'session cookie') or for future visits (using a 'persistent cookie').

A cookie is a simple text file that is issued to your computer when you visit a website and which stores and sometimes tracks information about your use of a website. Each cookie is unique to your browser. It will contain some anonymous information such as a unique identifier, the website name and some digits and numbers. It allows a website to remember things like your preferences or what's in your shopping basket.

Although they do identify a user's computer, cookies do not personally identify users, and passwords and credit card information are not stored in cookies.

Cookies are not programs and therefore cannot contain viruses or other malicious software.


How We Use Cookies


You can find a summary of the various types of cookies we use below. Our cookies are used for 5 types of purpose:


◾CATEGORY 1: STRICTLY NECESSARY COOKIES


These cookies are essential in order to enable you to move around the Site and use its features. Without these cookies, services you have asked for such as remembering your login details or shopping basket items cannot be provided. These cookies are passed under HTTPS in an encrypted format. This provides the most security when identifying you as a user.

 

◾CATEGORY 2: PERFORMANCE COOKIES


These cookies collect anonymous information on how people use our Site. For example, we use Google Analytics cookies to help us understand how customers arrive at our Site, browse or use our Site and highlight areas where we can improve areas such as navigation, user experience, shopping experience and marketing campaigns. The data stored by these cookies never shows personal details from which your individual identity can be established.


Google Analytics is a system used by many websites to record information about who visits a website. Google sets five different cookies with expiry dates ranging from 1 day to 2 years. These cookies are used mainly to differentiate between first time visitors to a website and repeat visitors. They do not contain any personally identifiable information. You can find out more about how Google uses cookies at http://www.google.com/intl/en/analytics/privacyoverview.html

◾CATEGORY 3: FUNCTIONALITY COOKIES


These cookies allow us to:

remember choices you make such as the region you visit our Site from, language and search parameters such as size, colour or product line. These can then be used to provide you with an experience more appropriate to your selections and to make the visits more tailored and pleasant. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites remember that you have visited us before; this means we can identify the number of unique visitors we receive. This allows us to make sure we have enough capacity for the number of users that we get.
 

◾CATEGORY 4: TARGETING COOKIES OR ADVERTISING COOKIES


These cookies collect information about your browsing habits in order to make advertising more relevant to you and your interests. They are also used to limit the number of times you see an advert as well as help measure the effectiveness of an advertising campaign. The cookies are usually placed by third party advertising networks. They remember the websites you visit and that information is shared with other parties such as advertisers. For example, we use third party companies such as Criteo to provide you with more personalised adverts when visiting other websites.

◾CATEGORY 5: SOCIAL MEDIA COOKIES


These cookies allow you to share what you’ve been doing on the Site on social media such as Facebook and Twitter. These cookies are not within our control. Please refer to the respective privacy policies for how their cookies work.

Cookies on the Site


Some of the cookies on the Site are set by us and some are set by third parties who are delivering services on our behalf.

Controlling or deleting cookies

Most web and mobile device browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set.

If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.


Information on deleting or controlling cookies is available at www.AboutCookies.org, which includes additional useful information on cookies and how to block cookies using different types of browser or mobile device.

Please note that by deleting or restricting cookies or by disabling future cookies you may not be able to access certain areas or features of our Site or take full advantage of the Site.

To opt out of being tracked by Google Analytics across all websites visit Google Analytics Opt-out Browser Add-on.


PUBLIC FORUM / SOCIAL MEDIA


The Site may, from time to time, make chat rooms, message boards, news groups and/or other public forums available to its users. Any information that is disclosed in these areas becomes public information and you should exercise caution when using these and never disclose your personal information.


CHILD SAFETY

Protecting the safety of children when they use the Internet is very important to us.  We recommend that children receive permission from their parent or guardian before gaining access to the Site or sending personal information to us or anyone else online.


EXTERNAL LINKS


The Site may, from time to time, contain links to external sites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and processes and that we do not accept any responsibility or liability for these policies and processes. Please check these policies before you submit any personal data to these websites.


SECURITY


We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to personal information. Whilst we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use all reasonable efforts to prevent it.


You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via the Site whilst it is in transit over the internet and any such submission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


CONTACTING US

 
Please submit any questions, concerns or comments you have about this privacy policy or any requests concerning your personal data by email to [email protected], by telephone on +6012527 3089 between the hours of 9am to 5pm, Monday to Friday or write to us at:

J-20-19, Ekocheras Duplex Apartment, Jalan Cheras 56000,  Kuala Lumpur, Malaysia.


It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.


OUR LIABILITY
 
Nothing in these terms and conditions shall limit or exclude our liability to you:
 
For death or personal injury caused by our negligence;
For fraudulent misrepresentation;
For breach of any term implied by the Consumer Rights Act 2015 and which, by law, may not be limited or excluded
Under Part I of the Consumer Protection Act 1987; or
For any other liability that, by law, may not be limited or excluded.
 
Subject to this, in no event shall we be liable to you for any business losses and any liability we do have for losses you suffer arising from any Contract shall not exceed the purchase price of the relevant Product(s) and is strictly limited to losses that were reasonably foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
 
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any Contract that is caused by events outside our reasonable control.
 

GENERAL
 
You may not transfer or assign any or all of your rights or obligations under any Contract.
 
All notices given by you to us must be given in writing to the address set out at the end of these terms and conditions. We may give notice to you at either the email or postal address you provide to us when placing an order.
 
If we fail to enforce any of our rights, that does not result in a waiver of that right.
 
If any provision of these terms and conditions is found to be unenforceable, all other provisions shall remain unaffected.
 
These terms and conditions may not be varied except with our express written consent.
 
These terms and conditions and any document expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of any Contract. We are required by law to advise you that Contracts may be concluded in the Malay or/and English language only and that no public filing requirements apply.
 
These terms and conditions shall be governed by Malaysia law, and you agree that any dispute between you and us regarding them or any Contract will only be dealt with by the courts, provided that, if you live in a part of the Malaysia, the applicable law of that part of the Malaysia will govern and any dispute will only be dealt with by the courts there.


◾CATEGORY 6: S/THETIC YouTube Channel & Facebook Page & Instagram

The S/THETIC YouTube channel,Facebook Page and personal Instagram are managing by Seet personally partnership with HELIOS SEET Studio. All content mainly conducted in Mandarin, Simplified Chinese, English, and Malay.

The contents listed in the channel are authentic produced by Seet, inserted with royalty free music and clip vector (unless linked or agreed from authorised resources provider). Other than online resources, elements or vectors provided by interviewees are being utilised in the video contents, all rights are belongs to the original creators. All recaptured-to-reproduced are strightly prohibited.

Heliosseet.co is acting as a partnership retailing service provider for certain partnership brand and/or product retail for certain period, selected items or products will be classified under S/THETIC shopping page on heliosseet.co. All generated sales and commission  are proceeding accordingly both parties agreement.

Further information and credits will be listed in the specific post/s or video/s on these platform :

Instagram - https://www.facebook.com/stheticbyseet  (with 17 'e')

Facebook Page - https://www.facebook.com/stheticbyseet

Youtube - https://www.youtube.com/channel/UC2_n6AbXhc4MrsPfC3olXuw



The Information Commissioner


The Information Commissioner's Office is the supervisory authority of HELIOS SEET STUDIO, and can provide further information about your rights and our obligations in relation to your personal data, as well as deal with any complaints that you have about our processing of your personal data.

Changes to this policy


Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy and cookies policy.